Refund & Payment Adjustment Policy

This Site does not sell products, subscriptions, or prepaid packages — there is nothing to "buy" here, so there is no e-commerce checkout to refund. This policy instead covers how billing corrections and payment issues are handled for the freelance RCM/medical billing engagements I take on directly with clients.

1. How I bill

As described on the Site, I invoice on a schedule agreed with each client (typically weekly or bi-weekly), based on actual hours worked or an agreed project rate. I do not collect payment in advance through this website, and payment is made directly to me through the client's chosen method (e.g., Wise, PayPal, or Remitly), not through any checkout on this Site.

2. Billing corrections

If an invoice contains an error — for example, hours logged incorrectly, a wrong rate applied, or a duplicate charge — let me know as soon as you notice it, ideally within 15 days of the invoice date. I will review the discrepancy and issue a corrected invoice or a refund/credit for any confirmed overpayment.

3. Overpayments

If you accidentally pay more than an invoice calls for, I will refund the difference to the original payment method (or an equivalent method if that one is unavailable) within a reasonable time after the overpayment is confirmed, minus any transfer fees charged by the payment provider itself, which are outside my control.

4. Retainers or deposits (if ever agreed)

If a specific engagement involves a retainer or upfront deposit — this is not the default arrangement, but may be agreed in writing for a particular client — and the engagement ends before that time or scope is used, I will refund the unused, undelivered portion, minus the value of work already completed. The exact terms for any such arrangement are set out in that engagement's own written agreement, which takes precedence over this general policy.

5. Work already completed

I do not offer refunds for hours already worked and properly documented, since the service (time and labor) has already been delivered. Disputes about the quality or scope of completed work are handled case-by-case through direct discussion, and, if needed, correction of the specific claims or records affected.

6. How to raise a billing issue

1. Email markrendezmaranan56@gmail.com with the invoice number/date and a description of the issue.
2. I will acknowledge and review the request, typically within a few business days.
3. Any agreed correction, credit, or refund will be processed to the original payment method where possible.